We returned to Casa Velas for the 2nd year in a row & we were even more happy with our stay this time! It s the most quiet & peaceful resort we have ever stayed at. If you are looking for a relaxing getaway, this is the place to go! The grounds & accommodations are beautiful & the staff could not be more helpful and pleasant! We will be back at Casa Velas again!
A Honeymoon Well Spent
We spent our honeymoon here and couldn't have been happier. Everything from the staff to the bathroom cleanliness was excellent. The food was delicious, the pool and beach club were gorgeous, and the service was incredible. We also used the spa for a couples treatment and were dazzled by the amenities and staff. The location and security were also fantastic. Very close to the marina and it's nightlife, while being only a short drive from the central Puerto Vallarta boardwalk. Finally, the on-site activities were a joy. Each night there was a new theme (e.g. a "Cuba" night, a casino night, etc.) and we loved them all. It was a truly wonderful experience and I wouldn't recommend staying anywhere else.
Reviews for Our Top-Rated Luxury hotel boutique in Puerto Vallarta
Consistently rated and reviewed by guests as one of the top resorts in Puerto Vallarta, Casa Velas is the luxury all-inclusive hotel destination for discerning travelers. Learn more about what sets our resort apart from guests who have experienced Casa Velas; read reviews from across the web's most trusted sites, including TripAdvisor, Google, and Yelp, to plan your own escape to Casa Velas.
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December 01, 2019
The Magic of Casa Velas
If you want to be totally pampered yet feel like you have joined a new family of friends then go to Casa Velas. We have travelled a lot to many adult only all inclusives such as Sandals, Couple's and Bahía Principe and never have experienced such a high level of service and food. The staff are absolutely amazing and nothing is too difficult for them - they are happy to help. Benny at the lobby, George and the amazing Fredy, Manuel and more at the Swim Up bar, Marco and all of the front desk and concierge staff and the most wonderful Geraldine the manager. The suite was amazing! The bed is super comfy and the pillows were made to sink into. All of the in suite amenities were top knot has - drinks, snacks, shower gel. Shampoo etc. I loved the robes and slippers as well as the beach bag. The beauty of this place is so wonderful- you can totally relax by the pool, walking in the gardens and at the beach club which is ringing you spectacular mountains. This is the place to come if you want to feel like a celebrity but don't have the pocket book. It is an incredible value for money. You will leave a piece of your heart in Puerto Vallarta and Casa Vela
I had not been back to Casa Velas for a couple of years and I was pleasantly surprise to find all of the changes they are making. The food was excellent and they now have more options for vegetarians and lighter menu options that are delicious! The staff was always friendly and the bartender at the lobby was always ready, and with a smile to greet us with a different drink through out the day. They have a new meditation garden that's beautiful, where they offer complimentary morning yoga which is a plus! We also really enjoyed the complementary activities through out the week, they had a mixologist at the lobby bar one afternoon who made us a gin and tonic with natural mint from the garden that was delicious! Our room was very spacious and clean, and we had a cozy balcony with a pool that was great to have. The rooms have not been updated much but are very well maintained and very clean. We loved that the hotel is so small since it made us feel right at home. We can't wait to come back
I stayed here back in January of this year and I have to say it was great from beginning to end. Their accommodation is out of this world. They are really pleasant and attentive. Exactly what you need when you are trying to vacation. I loved that. The best part was getting room service as part of your stay (all inclusive). I didn't get the chance to roam around the hotel much but it is beautiful! The only thing I can I say that was inconvenient is that it is away from central Puerto Vallarta and the cabs are what is most expensive. It was a hassle to be driving back and forth. Other than I loved my stay here
We just returned from our 6th visit at Casa Velas and are already planning our return. I have done reviews each visit so I will try not to say the same things. If you are interested in this resort, please feel free to read our other reviews. Then definitely book this place!! Because we were celebrating our anniversary I wanted to surprise my husband with some special things. I sent an email to the concierge and every single request was fulfilled. They are always willing to go above and beyond. They do things for you before you even know you need it! Since we were there in January 2019, some changes have occurred. Some are big changes, some small but they all make the resort just that much better. There are new towel racks around the main pool and Beach Club. No more searching by the bar to find extra towels. At the beach club, the wrought iron on the upstairs balcony was replaced with glass. There are always fresh flowers in the restrooms. The toilets are now dual flush, great for water savings. There is a new electronic activity board in the common area outside the lobby. New nightly dinner specials were added at Emiliano's, Greek night and Hindu Night. Also, new vegan and gluten free menus were added. This trip was the first time there was a wedding during our stay. It was a 3 day event. The resort did an amazing job keeping the group active with planned events and keeping our days relaxing and quiet. There was only one day that the group had free time and approximately 150 people joined us around the pool. They set up a BBQ and extra bar. They put up a volleyball net and lots of extra chairs. Since it was our anniversary, we decided the hotel set up this party for us and we joined in!! It was a very fun party. Just a couple examples of what makes this resort so special. One evening I wasn't very hungry and wanted something light. Maybe a shrimp meal. Unfortunately, shrimp wasn't on the menu. I asked the wait staff if there was anything they could do. The head of the kitchen staff came out and said he would make me a special light meal. It was perfect and exactly what I wanted. There are so many people who make this resort feel like home. I have mentioned several outstanding people in my prior reviews. I must mention a couple people that continue to do an outstanding job and must never leave this resort. First is Bernardino at Emiliano's. He is there for late lunch and dinner. I have never felt so special as when we had the good fortune to be at his table (which we usually requested). For our anniversary, he set up a beautiful table complete with flowers, champagne and our favorite wine. He should be commented for his attention to detail, kindness and caring for each and every guest. Also, the hostess, Vianey was such a ray of sunshine each day. She always was so welcoming and her smile could light up a room. This review would not be complete without mentioning the very best manager we have ever met, Geraldine. Her attention to detail and overall commitment to excellence is second to none. She has made many positive changes to the resort and continues to do so. I can't wait to go back next year to see what's new. Geraldine also welcomes feedback, good and bad. Her daily goal is to ensure that all guests are comfortable and happy. I could go on and on, but I think you get the picture. There are so many things to like about this resort. You will be pampered beyond belief. Do not hesitate to book a trip to Casa Velas. You will not be sorry. Thank you Casa Velas, until next time