All Reviews

Came here to attend a wedding and was blown away! Felt like an all inclusive boutique luxurious hotel, very serene and private. Room was large with marble floors. Excellent service and super friendly staff, especially Avalos at the pool!

We stayed at Casa Velas for three nights over Christmas and enjoyed our stay overall. I’ve been going back and forth decoding my score and decided this was a 4.5 star stay that I am going to round down, mostly because there’s a discrepancy between the flowery words used on menus and on the Casa Velas website and the actual experience. The grounds: the resort is located very quietly, especially considering how close it is to the airport. We really didn’t hear any noise and the property is beautifully maintained with lots of birds, lizards, butterflies etc. the lobby, pool, and Emiliano restaurant are all very clean and tranquil. The room: we stayed in a grand class plus room. If I had known how little time we would end up spending in the room, I would have gotten a smaller one. The way it was designed felt weirdly cramped and the bedroom was elevated like a podium. The shower was perhaps the least appealing part of the room. There was a jacuzzi but even though it seemed clean, it was still so uninviting that we didn’t even consider using it. The water in the shower wasn’t that hot and the pressure was low. Not that great. Overall, the room felt dated and did not live up to the description on their website. Food: the food was perfectly fine. Nothing memorable either way. It was pretty bland, if anything. You get it made to order and the presentation is very nice. It just wasn’t particularly flavorful. I can’t help but wonder why they wouldn’t offer some great Mexican dishes. The staff was great, very friendly and attentive. Drinks were good, too, and lots to choose from. Breakfast was our favorite meal, I wish I had thought to ask for a side of bacon every morning. It was not on the menu but of course they have it. The beach club: for us, Tau Beach Club was the biggest draw, somewhat unexpectedly. You just jump on a quick shuttle ride and you’re at the beach. We thoroughly enjoyed hanging out there for two days and loved the fresh coconuts, the vibe, and the daytime food menu. We did have dinner there one night and the “prime rib” was so overdone we might as have have tried to eat a saddle. I saw several other guests return it. BUT: great location for a sunset dinner. The staff was the other real highlight. Very friendly and helpful and attentive with only one exception at the front desk (who, to be fair was not unfriendly, just did not reach the level of the other colleagues). Would I come back? Maybe. It’s certainly a relaxing spot and the beach club access give you choices between the privacy and calm of the hotel pool area and the bustle of the beach. I can’t say for sure, but this might be a timeshare property which could explain the many glowing reviews.

First time doing an all inclusive and I was pleasantly surprised. This hotel has about 80 rooms and the staff was super attentive and helpful. Food was average but everything else made up for it. My only recommendation would be to have music playing at the beach club and pool area.

Casa Velas and their beach house, Táu Beach Club 7, offer an exceptional luxury experience that truly lives up to their reputation. We did a day pass, and it was absolutely amazing from start to finish. The service was outstanding, and the staff were incredibly welcoming, friendly, and attentive, making us feel genuinely cared for throughout the day. The environment is wonderful and deeply relaxing, with a calm, refined atmosphere that makes it easy to unwind. It’s easy to see why Casa Velas is recognized as a top-rated 4-Diamond hotel. After this experience, I would definitely want to stay here. The restaurant at the hotel is amazing as well, offering a great selection of both local and international cuisine. Every dish felt thoughtfully prepared, flavorful, and elevated, adding even more value to the overall experience. Casa Velas also provides convenient shuttle service to their beach club, Táu Beach Club 7, where canopies are set up for guests. The staff and service at the beach club were just as impressive attentive, professional, and warm. The drinks and food there were excellent and perfectly suited for a beach setting: fresh, flavorful, and refreshing. Overall, Casa Velas and Táu Beach Club 7 deliver luxury, comfort, and exceptional service in both the hotel and beachfront experience. Highly recommended. Reseña en español: Casa Velas y su beach house, Táu Beach Club 7, ofrecen una experiencia de lujo excepcional que realmente hace honor a su reputación. Compramos un day pass y la experiencia fue increíble de principio a fin. El servicio fue excelente y el personal fue muy amable, atento y acogedor, haciéndonos sentir bien atendidos en todo momento. El ambiente es maravilloso y muy relajante, con una atmósfera tranquila y elegante que invita a desconectarse. Se entiende perfectamente por qué Casa Velas es reconocido como un hotel 4 Diamantes de alto nivel. Después de esta experiencia, definitivamente me encantaría hospedarme aquí. El restaurante del hotel también es excelente y ofrece una gran selección de cocina local e internacional. Cada platillo estaba bien elaborado, lleno de sabor y con una presentación cuidada, lo que complementa perfectamente la experiencia. Casa Velas también ofrece servicio de transporte a su club de playa, Táu Beach Club 7, donde cuentan con canopys para los huéspedes. El personal y el servicio en el beach club fueron igualmente excepcionales, siempre atentos y profesionales. La comida y las bebidas fueron deliciosas y perfectas para disfrutar en la playa, frescas, bien preparadas y muy agradables. En general, Casa Velas y Táu Beach Club 7 brindan una experiencia de lujo, confort y servicio excepcional tanto en el hotel como en la playa. Totalmente recomendado.