Reviews for Our Top-Rated Luxury hotel boutique in Puerto Vallarta

Just returned home from Casa Velas. This was my second visit to this resort and I was not as pleased as I was with my first time. Breakfast buffet was below average. The lunch and dinner at the restaurant was average. Dinner at the beach had the view to make up for the average meal. The staff at the pool and beach club very attentive. Spa was nice and Imelda gave me a wonderful massage. The beauty of this resort was the staff and that has not changed and how quiet and respectful the majority of the guests are. Unfortunately, a young group of people came in for a wedding and partying continue in their rooms till I had to say something. I may rethink about returning to this property based on food and noise issue

the facility is unbelievable. it is beautiful beyond description and the service and help could not be more first class. any request was dealt with within five minutes if not immediately. food was excellent. if you want a quite place with magnificent scenery and first class service this is the place to go. will be going back next yea

I’ve reviewed Casa Velas 3x now and after 7 years of going to other resorts decided to return. Firstly we couldn’t get over the number of staff that have stayed and were more than happy to greet them all. The resort exceeded our expectations . Staff friendliness, food, cleanliness of grounds and room all excellent. Our favourite dinners were at the Beach Club. Get the shuttle over at 6 to get beautiful phots of the sunset. The first page of the menu changes every night. I’ve included the Monday menu which is steak/ beef night. The same applies to Emiliano, first page is the theme of the day, but you can also choose from the rest of the large menu. Emiliano dress code is men long pants and yes some are turned away if not properly attired👍 We also use to like Andreas ( over at Velas Vallarta) and were told the dress code was also men long pants. Not true..ball caps etc were allowed. Vaping was allowed or not monitored at Casa Velas. You must make reservation with the concierge ( on your left as you walk-in) for Emiliano, Beach Club and Andreas. No reservation needed for Ribera which had great food and is located on the ocean at Velas Vallarta. Loved spending part of the day at the Beach Club and listening to the roar of the waves, then returning to the quiet of Casa Velas. The servers, Geraldo, Jose Freddie can’t do enough for you moving very quickly to get you drinks or food. The restaurant manager at Emiliano Jose couldn’t do enough for us. The most difficult decision in our day was where to go for sunning and where to eat! Excellent excellent servers, service, and gourmet meals. Another post I made in June, I made Club Hotel Du Torre in Amalfi our favourite resort, but now I’m back to Casa Velas. 5*** We will definitely return. 👍👏�

Casa Velas is our go-to spot for quiet adult (i.e., no kids) relaxation. (This was our 4th trip!) The property is beautifully kept up, the food is delicious, and staff is incredibly welcoming. A few shout outs to some of our favorite people: Jorge and Daniel at the Beach Club are among the most welcoming and accomodating people we have ever met. They always wore adorable smiles and made every day fun. Together with Ramon and Eduardo, they made the Beach Club our favorite place to hang out. Isaac, the Head Chef, was INCREDIBLE!! He went out of his way to make sure every meal was extraordinary, and he truly went above and beyond by helping us to find a difficult-to-find tequila that we enjoy. His chef night dinner is not to be missed -- best mole ever!! Emilianos also has some wonderful staff. Bryan, Paul and Bernardino always made us feel welcome and special. Of course, everyone know the incredible bartender Benny! Visiting him after dinner was the highlight of our evening activities. Finally, if you have the chance to go to the spa, Adriana gives the most amazing massage, and Yamil goes out of his way to make your experience special. Our only complaint was that the concierge's attitude did not seem to rise to the level of the other Casa Velas employees. He was not very friendly and did not follow through on some of the things he was supposed to take care of. This was not our experience with the concierges from our previous trips. Maybe he was having an off week --- We love Casa Velas and will definitely return