All Reviews

We stayed at Casa Velas for three nights over Christmas and enjoyed our stay overall. I’ve been going back and forth decoding my score and decided this was a 4.5 star stay that I am going to round down, mostly because there’s a discrepancy between the flowery words used on menus and on the Casa Velas website and the actual experience. The grounds: the resort is located very quietly, especially considering how close it is to the airport. We really didn’t hear any noise and the property is beautifully maintained with lots of birds, lizards, butterflies etc. the lobby, pool, and Emiliano restaurant are all very clean and tranquil. The room: we stayed in a grand class plus room. If I had known how little time we would end up spending in the room, I would have gotten a smaller one. The way it was designed felt weirdly cramped and the bedroom was elevated like a podium. The shower was perhaps the least appealing part of the room. There was a jacuzzi but even though it seemed clean, it was still so uninviting that we didn’t even consider using it. The water in the shower wasn’t that hot and the pressure was low. Not that great. Overall, the room felt dated and did not live up to the description on their website. Food: the food was perfectly fine. Nothing memorable either way. It was pretty bland, if anything. You get it made to order and the presentation is very nice. It just wasn’t particularly flavorful. I can’t help but wonder why they wouldn’t offer some great Mexican dishes. The staff was great, very friendly and attentive. Drinks were good, too, and lots to choose from. Breakfast was our favorite meal, I wish I had thought to ask for a side of bacon every morning. It was not on the menu but of course they have it. The beach club: for us, Tau Beach Club was the biggest draw, somewhat unexpectedly. You just jump on a quick shuttle ride and you’re at the beach. We thoroughly enjoyed hanging out there for two days and loved the fresh coconuts, the vibe, and the daytime food menu. We did have dinner there one night and the “prime rib” was so overdone we might as have have tried to eat a saddle. I saw several other guests return it. BUT: great location for a sunset dinner. The staff was the other real highlight. Very friendly and helpful and attentive with only one exception at the front desk (who, to be fair was not unfriendly, just did not reach the level of the other colleagues). Would I come back? Maybe. It’s certainly a relaxing spot and the beach club access give you choices between the privacy and calm of the hotel pool area and the bustle of the beach. I can’t say for sure, but this might be a timeshare property which could explain the many glowing reviews.

Excelente lugar para recargar energías, el ambiente, atención al cliente pero sobre todo los espacios bien acondicionados que hacen disfrutar de esta experiencia para recomectar con uno mismo o en compañia

Cuentan con excelentes habitaciones cómodas y un gran servicio

Excelente servicio