All Reviews

El hotel es excelente! Muchas gracias a todo el personal que se esfuerza porque uno pase una estancia agradable, tranquila, en paz !! Los alimentos deliciosos exquisitos!! La atención del personal del lobby, meseros, personal de servicio, indiscutiblemente lo mejor! Gracias!! Lo recomiendo ampliamente en TODO sentido!!

My friends and I all loved Casa Velas! Perfect for a nice, peaceful getaway. All the staff, including restaurant staff, are so friendly and excellent! Wish the pool would stay open a bit longer, but a great stay nonetheless!

Hotel Review: A Perfect 5-Star Experience from Start to Finish From the moment we arrived at this stunning property, we knew we were in for an unforgettable experience. Everything—from the check-in process to the moment we checked out—was flawless. Stay & Comfort: 10/10 The room was impeccably clean, spacious, and elegantly decorated with modern touches. Casa Velas offers elegantly spacious suites—from Master Suites to expansive Ambassador Suites—many featuring private plunge pools or Jacuzzis, terraces, marble bathrooms, and original Mexican artwork for that boutique, cultural touch. Guests can enjoy premium in-room amenities like goose-down comforters, Molton Brown or L’Occitane bath products, Nespresso machines, minibar stocked with snacks, ceiling fans, and personalized touches like tea deliveries. Price: Excellent Value for Money While the hotel is in the luxury category, it offered exceptional value compared to others in the area. There were no hidden charges, and every dollar felt well-spent for the level of service and amenities provided. Service: Beyond Expectations The staff deserves a special mention. Every team member—from the front desk to room service to concierge—was professional, warm, and genuinely attentive. They remembered our names, offered great local recommendations, and went above and beyond (even arranging a surprise cake when we left at no extra cost). The attention to detail and hospitality were unmatched. Amenities: Everything You Could Ask For Pool & Garden: Relax in the large free-form pool with swim-up bar, surrounded by lush gardens, koi ponds, and peacocks roaming freely. Beach Club: Exclusive VIP access to the Táu Beach Club featuring a coastal pool, jacuzzi, restaurants, bars, and beach loungers—with complimentary shuttle rides. Spa & Wellness: The ABJA Spa offers healing hydrotherapy circuits, massages, facials, steam rooms, and even wellness cabanas with aromatherapy, meditation aids, and personal touches available for added serenity. Fitness & Activities: A fully equipped gym with garden views, yoga sessions, mixology classes, guided meditation, and other enriching experiences. Dining: Emiliano, the on-site restaurant, serves refined Mexican cuisine with attentive service in a stylish setting. Additional dining and sunset views are available at the beach club and sister resort. Extras: Boutique shopping, concierge and tour assistance, golf privileges, valet parking, medical services, beauty salon, and 24-hour room/laundry services. Final Verdict: 5/5 Stars This hotel redefines hospitality and luxury. Whether you’re here for business, romance, or a relaxing getaway, it ticks every box. We left already planning our return. Highly recommended without hesitation! Casa Velas feels like your private hacienda—luxurious, peaceful, and rich in Mexican charm. Though not the cheapest option in Puerto Vallarta, its inclusive pricing, top-tier service, romantic ambiance, and elevated amenities deliver exceptional value. This resort is especially perfect for couples, solo travelers, and anyone seeking high-end relaxation with thoughtful personalization.

Nous y étions en 1999 et on va y retourner, à l'époque il faisait partie du groupe slh (small luxury hotel)