Frequently Asked Questions

Casa Velas offers daily activities such as yoga classes, cooking classes, wine, tequila, and beer tastings, casino night, themed and romantic dinners.

Yes, sportswear is required for the activity.

Yoga class begins at 9:30 AM. Please book through Concierge.

Prior reservation is required to enjoy activities, which can be done through Concierge. Please email to conciergecv@velasresorts.com.

You can book direct flights to Puerto Vallarta with Aeroméxico, Air Canada, Alaska Airlines, American Airlines, Continental Airlines, Delta Air Lines, Interjet, Sun Country Airlines, United, US Airways, VivaAerobus, Volaris, WestJet and more.

The fare for a local bus in Puerto Vallarta is from $0.5 to $1 USD for a single-ride ticket. These costs are subject to change.

The exchange rate average is $1 MXN for $0.05 USD. For example, $100 MXN worth $5 USD.

There are nine courses to play golf in Puerto Vallarta. Casa Velas recommends Marina Vallarta Golf Club due to the proximity of the resort to the golf course.

Puerto Vallarta is located on the west coast, the Pacific Ocean side of Mexico, in the State of Jalisco.

The time zone used in Puerto Vallarta and Nuevo Vallarta is the Central Standard Time (CST), the current local time in America and Mexico City.

Puerto Vallarta is located on the west coast in the State of Jalisco, the Pacific Ocean side of Mexico; within Banderas Bay.

Puerto Vallarta is 530 miles from Mexico City. The flight time from Puerto Vallarta to Mexico City is 1 hour and 20 minutes.

The temperature in Puerto Vallarta generally varies from 62 °F to 90 °F and is rarely below 56 °F or above 93 °F throughout the year.

Yes, there's a non-stop flight of 2 hours and 30 minutes from Houston, Texas to Puerto Vallarta via Southwest.

There are plenty of activities to do in Puerto Vallarta: Visit The Boardwalk and pier, golf, snorkel, surf, whale watching, fishing, hiking, tequila tasting and more.

Yes, there are two Walmarts in Puerto Vallarta. One of them, Walmart Macro Plaza Vallarta, is open 24 hours.

Yes, Puerto Vallarta is a safe destination for tourists, according to the travel insurance provider Berkshire Hathaway Travel Protection and the US Department of State.

The distance between Riviera Nayarit and Puerto Vallarta is 11 km. The average transportation time is 20 minutes by car.

The distance between Riviera Nayarit and Puerto Vallarta airport is 12 km. Te average transportation time is 18 minutes by car.

Parasailing in Puerto Vallarta fares start from $50 USD.

The historic city center of Puerto Vallarta and its iconic Malecon boardwalk are located just 20 minutes from Casa Velas by taxi or car, and a 40-minute ride on the bus from the hotel. Once you're at the Malecon boardwalk, you'll be within walking distance of Puerto Vallarta's top attractions, including art galleries, museums, restaurants, and the Los Arcos outdoor amphitheater.

From Casa Velas, a taxi ride to the historic Puerto Vallarta Centro will cost approximately $120 pesos or $12 dollars; paying in pesos is recommended, as taxis charge an exchange rate of 10 pesos for every one dollar. The city bus from the Maritime Terminal is $7.5 pesos per person, each way, approximately 50 cents in USD.

Check-in time at Casa Velas is at 3:00 PM, while check-out is at 12:00 PM, noon.

In addition to the Casa Velas hotel boutique, you will find local arts and crafts, jewelry and more in the Puerto Vallarta Centro near the Malecon (boardwalk), as well as at the Farmer's Market in the Marina Vallarta every Thursday from 6:00 PM to 10:00 PM.

Yes, for groups and families, Casa Velas offers connecting rooms at an additional cost, however, availability cannot be guaranteed until your party checks-in.

For all reservations, a photo ID must be presented upon check-in; a passport is recommended, but driver licenses and non-driver photo identification are also acceptable.

Yes, a late check-out will result in a fee of one night's rate, plus tax, for your room type. To avoid a fee, please contact the front desk and we will do our best to accommodate you.

Casa Velas and all establishments on-site accept all major credit cards, including American Express, Visa, Master Card, as well as debit cards.

Absolutely. Casa Velas' credit card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data. For more information about how our hotel protects your information, please see our privacy policy.

Casa Velas' accounting department will be happy to assist and answer any questions about your hotel charges and invoice. Please use the contact information and submission form on our website.

Yes, taxi service in the Puerto Vallarta and Marina Vallarta hotel zones are generally safe and reliable. To arrange for taxi service through trusted providers, please contact the concierge.

Prior reservation is required to enjoy both Casa Velas and its restaurants. Please email to reservationscv@velasresorts.com Toll-Free Mexico: 1 877 418 3011.

Unfortunately, there is no ATM at Casa Velas, however guests may use the ATM at our sister property, Velas Vallarta, located just a few minutes away. Complimentary transportation is available between properties for our guests.

Yes, guests may exchange U.S. and Canadian dollars for Mexican pesos at the reception desk. Exchange rate is subject to vary.

Reservations are always required for dinner, at both Casa Velas and Velas Vallarta restaurants. With stays of five nights or more, a dinner at Grand Velas Riviera Nayarit is also included (reservation must be made the same day). Dinner reservations should be made with your concierge.

Sorry, for the safety and comfort of all of our guests, pets are not permitted at the hotel.

Our sister property in Puerto Vallarta, Velas Vallarta welcomes guests of Casa Velas to enjoy their resort pools and restaurants at no additional cost. Guests can arrange for complimentary transportation to and from the Velas Vallarta property.

Of course. At an additional cost, underage guests from outside hotels will have access to the areas of the hotel property where the wedding festivities are held.

Just one; your wedding is an important occasion that deserves exclusivity. Because Casa Velas only hosts one wedding per day, early reservations are recommended, especially during wedding season, to ensure your requested date is available.

Prior reservation is required to enjoy activities, which can be done through Concierge. Please email to conciergecv@velasresorts.com.

The time zone used in Puerto Vallarta and Nuevo Vallarta is the Central Standard Time (CST), the current local time in America and Mexico City.

The best time to visit Puerto Vallarta for good weather is from December through May. July through September are rainy days but feature the best underwater visibility: perfect for snorkeling, scuba diving, and swimming.

Guests of Casa Velas are invited to use the Ocean Club at our beachfront sister property at no additional charge. Guests enjoy complimentary transportation to and from the Ocean Club, as well as beach loungers, towels, and exclusive toiletries and sunscreen. For additional information, learn more about the Ocean Club.

Yes! Puerto Vallarta beaches are swimmable, most of them offer crystalline freshwaters without seaweed.

Casa Velas offers four dining experiences including Emiliano, a full-service restaurant, the Aqua Bar, a poolside bar, and the Beach Club Bar at the Ocean Club. The hotel also offers 24-hour room service.

Emiliano is open for breakfast from 7:00 AM to 12:00 PM, for lunch from 12:00 PM to 6:00 PM and for dinner from 6:00 PM to 10:30 PM. The last seating at Emiliano is at 9:30 PM and reservations are required. The Ocean Club is generally open from 9:00 AM to 10:30 PM for lunch and dinner, except during the low season when the Ocean Club is closed three days per week; reservations are required.

Emiliano restaurant requires a dress code of elegant-casual, with formal trousers and closed-toe shoes for men. The Aqua Bar and Ocean Club, our outdoor restaurants and bars, do not have a dress code.

The Aqua Bar is open from 12:00 PM, noon, to 6:00 PM, and serves beverages and snacks for light lunches and early dinners.

The Beach Club Bar at the Ocean Club serves a menu of international cuisine, including seafood, sushi, hamburgers, hot dogs, and traditional cocktails.

Emiliano has a set menu of gourmet Mexican cuisine and a rotating themed dinner menu. You may also dine at Velas Vallarta.

Wedding venues at Casa Velas include our private Ocean Club, botanical garden, pool area, and ballrooms. The Presidential Suite is also available for more intimate weddings and receptions. Learn about all our locations by visiting our wedding venues page.

Velas Resorts has authorized providers who guarantee quality in all contracted services; however, it is possible to work with external providers who are able to abide by certain terms and conditions

No, however the hotel is beautifully located within the Marina Vallarta Golf Course, with a private Ocean Club on the beach just five minutes away. Private complimentary transportation to and from the Ocean Club is included.

Just one; your wedding is an important occasion that deserves exclusivity. Because Casa Velas only hosts one wedding per day, early reservations are recommended, especially during wedding season, to ensure your requested date is available.

To host a wedding at Casa Velas, at least 80% of your guests must stay at the hotel for at least one night.

Guests age 18 and over are invited to stay at the hotel; Casa Velas is an adults-only hotel.

Of course. At an additional cost, underage guests from outside hotels will have access to the areas of the hotel property where the wedding festivities are held.

Yes, the hotel's restaurant, Emiliano, is available for private dining and buyouts for celebrations related to your wedding, including rehearsal dinners, bridal showers, and bachelor/bachelorette parties.

Yes. All special menu requests must be submitted to the Wedding Coordinator, who along with the chef, will provide various options to fulfill your requirements, including dietary restrictions and cultural food requests.

Casa Velas' catering team will happily accommodate wedding guests with dietary restrictions. Please provide a list of restrictions and the number of vegetarian, vegan, or gluten-free meals to your Wedding Coordinator for assistance.