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How far is the Puerto Vallarta Centro (historic city center) and malecón (oceanfront boardwalk) from the Marina Vallarta?

A 20 minutes by taxi and 40 minutes by bus.

How much is the transportation to the Puerto Vallarta Centro?

A Taxis: $120 pesos or $12 dollars; paying in pesos is recommended, as taxis use the exchange rate of $10 pesos per dollar. City bus fare: $7.50 pesos per person.

What is the hotel's check-in/out time?

A Check-in is at 3:00 p.m. Check-out is at noon (12:00 p.m.)

Are there connecting rooms?

A Yes. However, availability cannot be guaranteed until you arrive at the hotel and connecting rooms have an additional cost.

Do I have to present my identification or passport to register at the hotel?

A For all reservations, a photo ID must be presented when checking in to the hotel.

Is there an additional charge for late check-out?

A Yes, a rate of one night's stay will apply, plus tax.

What credit cards are accepted?

A We accept the main credit cards: American Express - Visa - Master Card - Debit card.

Is it safe to provide my credit card information to the hotel through the website or by phone?

A The card number registration process uses maximum security systems and devices that ensure the complete confidentiality of encrypted data.

I have some questions regarding the invoice. Who should I call?

A Please contact the hotel's Accounting Department for assistance.

Is there an ATM at the hotel?

A There is no ATM at Casa Velas, however you may use the ATM at our sister property Velas Vallarta. We offer complimentary transportation between the properties.

Does the hotel exchange dollars?

A Yes, US and Canadian dollars may be exchanged at the reception desk.

Where can I buy jewelry or crafts?

A In addition to our boutique, you will find local arts and crafts, jewelry and more in the Puerto Vallarta Centro near the malecon, as well as at the Farmer's Market in the Marina Vallarta every Thursday from 6:00 p.m. to 10:00 p.m.

Is it safe to take a taxi?

A Yes, you may take a taxi with confidence. They are safe and trustworthy. Taxi service can be requested with the Concierge.

What does the unlimited golf include and which courses are available?

A As a guest of the hotel, you are entitled to play as many rounds as you like, on the days of your preference. Each round is 18 holes. There are three course options: Marina Vallarta by Joe Finger,  and the two Vista Vallarta courses by Jack Nicklaus and Tom Weiskopf.

What is the cost to play golf?

A As a guest of the hotel, the only cost is the $57 USD per-person golf cart fee.

Can we use the Ocean Club, and what is the cost?

A You are invited to use the Ocean Club; as a guest of Casa Velas, there is no additional charge.

Can we use the facilities at Velas Vallarta?

A You are invited to enjoy the pools and restaurants at Velas Vallarta; as a guest of Casa Velas, there is no additional charge.

Are reservations required for dinner and how can I make them?

A Reservations are always required for dinner, at both Casa Velas and Velas Vallarta. With stays of five nights or more, a dinner at Grand Velas Riviera Nayarit is also included (reservation must be made the same day). Dinner reservations can be made with your Concierge, who can also help plan a weekly itinerary.

Are pets allowed?

A Unfortunately, pets are not allowed in the hotel.
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